Terms of service
GEKA SIA, registration no. 43603008853, legal address: Plūdoņa iela 31, Bauska, LV-3901, hereinafter – the online store – provides the content available on the website and supplies goods/services in accordance with the Terms of Use set out below.
1. General provisions
If a consumer purchases goods/services through the website, such a mutual agreement is deemed to be a Distance Contract and is subject to the legal provisions of the Republic of Latvia governing distance contracts, including but not limited to the law of the Republic of Latvia “Patērētāju tiesību aizsardzības likums” (Consumer Rights Protection Law), the Regulations of the Cabinet of Ministers of the Republic of Latvia “Noteikumi par distances līgumu” (Regulations Regarding Distance Contracts), etc.
2. Placing orders
Product prices and the key information about the products are indicated next to each product.
To place an order:
- select the desired products and add them to the shopping cart
- fill in the required order information
- choose the delivery method
- confirm the order and make the payment
After receiving the order, the Seller confirms the fulfilment of the order.
The order is deemed to be accepted once the payment has been made and the Seller has confirmed the processing of the order.
3. Payment terms
The settlement currency on the website is the euro. Purchases can be paid for using the following payment methods, provided by the payment platform makecommerce.lv, Maksekeskus AS:
- Latvian online bank payments: Swedbank, SEB, Citadele and Luminor
- Estonian online bank payments: Swedbank, SEB, Luminor
- Lithuanian online bank payments: Swedbank, SEB and Luminor
- Finnish online bank payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
- Visa/Mastercard card payments
NB! When using the online bank payment method, confirm the order and click the button “Return to merchant”.
The personal data necessary for making payments are transferred to the licensed payment institution Maksekeskus AS.
The contract enters into force upon successful payment to the online store’s bank account. If for any reason it is not possible to fulfil the order, the Buyer will be informed thereof and the amount paid will be refunded as soon as possible, but no later than within 14 days of receipt of the notification.
4. Delivery terms
The delivery methods and costs of the goods are indicated at the time of placing the order.
GEKA offers several delivery methods, for example:
- delivery to parcel lockers
- delivery by courier to the specified address
- delivery by bicycle courier in Riga
- delivery by GEKA courier in Riga and the Riga region
- collection of the order on site
The order can be collected free of charge:
In Riga
Kalnciema iela 87
On working days 9:00–18:00
In Bauska
Plūdoņa iela 31
On working days 9:00 – 17:00
The delivery costs are indicated at the time of placing the order.
The delivery time depends on the chosen delivery method and is added to the order preparation time.
All duties and taxes payable in order to receive the shipment at the delivery destination shall be borne by the Buyer. In exceptional cases, we have the right to dispatch the goods within up to 45 calendar days, informing the customer thereof.
5. Personalised goods
Some of the goods offered by GEKA are made to individual order, for example:
- engraved awards
- personalised gifts
- printed products
Such goods are made in accordance with the information provided by the Buyer.
The Buyer is responsible for the accuracy of the information submitted, for example:
- texts
- names
- dates
- other personalisation elements.
6. Right of withdrawal
The Buyer has the right to exercise the right of withdrawal within 14 days of receipt of the goods, provided that the goods have not been used and their original condition has been preserved.
The right of withdrawal does not apply to goods that:
- have been made to the Buyer’s individual order
- are personalised
- have been made according to the customer’s specifications.
To exercise the right of withdrawal, the Buyer must contact the Seller and inform them of the wish to return the goods.
The costs of returning the goods shall be borne by the Buyer, unless the goods are damaged or do not conform to the order.
The right of withdrawal does not apply if the Buyer is a legal person.
In order to exercise the 14-day right of withdrawal, the goods may be used only for their intended purpose; the consumer is responsible for preserving the quality and safety of the goods during the period for exercising the right of withdrawal. If the goods are used inappropriately or damaged, if the goods are handled negligently during use or the instructions for use are not followed, if the original packaging of the goods has been lost or the packaging has been substantially damaged, the online store has the right to reduce the refundable amount in proportion to the decrease in the value of the goods.
To exercise the right of withdrawal, you must submit a withdrawal form, which can be obtained by writing to the e-mail address geka@geka.lv, within 14 days of receipt of the goods.
The Buyer bears the costs of returning the goods, except where the reason for the return is that the goods do not conform to the order (for example, a wrong or damaged product).
The Buyer is obliged to return the Goods to the Seller without delay, but no later than within 14 days of sending the withdrawal form to the online store. After receiving the returned goods, the online store shall, without delay but no later than within 14 days, refund all payments received from the buyer under the Distance Contract.
The Seller has the right to withhold the refund until it has received the Goods from the Buyer or proof of the return of the goods. If the buyer has chosen a method of delivery other than the cheapest method of delivery offered by the online store, the online store is not obliged to compensate for the excess delivery costs.
The online store shall not be liable for any delay in the performance of its obligations, for non-performance, or for any other failure to perform caused by circumstances and obstacles beyond the reasonable control of the online store.
The online store reserves the right to refuse to sell the goods and to request the return of the goods from the Buyer if, due to an error, the price indicated in the online store is significantly lower than the market price of the goods.
7. Consumer rights regarding goods not conforming to the contract
The online store is liable for any non-conformity of the goods sold to the Buyer with the terms of the contract, or for defects that have arisen within 6 months of the date of delivery of the goods to the customer or existed at the time of delivery, provided that such a presumption is not contrary to the characteristics of the item or the defect. The Buyer must inform the Seller of the non-conformity of the goods without delay, within 2 months of its discovery, i.e., submit a complaint. The Buyer may submit a complaint by contacting the online store in writing at geka@geka.lv.
The online store is not liable for defects that have arisen after the delivery of the goods to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to demand that the defects of the goods be remedied or that the goods be exchanged for new goods free of charge.
If the goods cannot be repaired or replaced, the Seller shall refund the Buyer all payments provided for under the Distance Contract. The Seller shall provide a written reply to the consumer’s complaint within 15 days.
8. Processing of the Buyer’s personal data
The online store processes only those personal data which the buyer has entered when ordering the goods, such as first name, surname, e-mail, etc.
The online store transfers personal data to the transport service provider(s) in order to ensure the delivery of the goods.
If you have unambiguously agreed to receive our marketing communications, including news, we may from time to time contact you by sending information about our services and latest offers. For this purpose, we may process your e-mail address, which you provided when signing up for marketing communications. The Buyer may opt out of marketing communications by notifying us in writing at geka@geka.lv.
More information about the processing of personal data is available in the Privacy Policy.
9. Dispute resolution procedure
In matters not covered by these terms and conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.
The Parties shall resolve all disputes arising between the Seller and the Buyer by mutual negotiations or correspondence. If the dispute cannot be resolved by negotiations or correspondence, the Parties shall resolve the dispute in a court of the Republic of Latvia in accordance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred for resolution to the Consumer Rights Protection Centre (Patērētāju tiesību aizsardzības centrs) or to a court of the Republic of Latvia.
The Buyer also has the right to turn to the dispute resolution bodies of the European Union.
10. Amendments to the terms
The Seller has the right to make amendments to these terms of use at any time.
Amendments enter into force upon their publication on the website.