Refund policy

A large proportion of the products in the GEKA range are made to individual order – with engraving, printing or other personalisation. Such products are manufactured in accordance with the information provided by the customer and the confirmed order.

Therefore, return options may differ depending on the type of product.

Personalised products

In accordance with the Consumer Rights Protection Law of the Republic of Latvia, personalised goods (for example, with engraving or individual printing) once manufactured cannot be returned or exchanged, provided that the product has been made in accordance with the order.

Before confirming your order, please carefully check:

• the engraving text
• names and dates
• the selected fonts or design elements
• the product model and quantity

The company is not liable for errors arising from the information provided by the customer.

Standard products

If a product without personalisation has been purchased, it can be returned within 14 days of the moment of receipt, if:

• the product has not been used
• it is not damaged
• the original packaging has been retained
• the product is in its complete set

When returning goods, the transport costs are borne by the customer.

Damaged or non-conforming products

If the goods received are:

• damaged during transport
• affected by a manufacturing defect
• not in conformity with the order

please contact us immediately, but no later than within 3 working days after receiving the goods.

In such a case, GEKA will:

• assess the situation
• agree on the replacement or repair of the product
• if necessary, arrange for the product to be made anew

Return process

To request the return of goods, please contact us by e-mail geka@geka.lv or by phone 67454505 or +37126338539. When contacting us, please provide: the order number, the product name, the reason for the return and attach photographs if the goods are damaged.

Refunds

If the return is approved, the refund is made within 14 days after the goods have been received and inspected.

The refund is made using the same payment method that was used for the purchase, unless otherwise agreed.

If you have any questions about your order or the return of goods, please contact us.